To schedule an appointment

When you enroll in NYC Care, you will be able to choose your own primary care provider and schedule your first primary care visit within two weeks of enrollment.

If you do not have your first primary care appointment, call the 24-hour NYC Care Contact Center at 1-646-NYC-CARE(1-646-692-2273). There are no walk-in hours for routine visits, so you will need to make an appointment to see your primary care provider. The NYC Care Contact Center can help if you need to make an appointment urgently.

You can make all appointments with your primary care provider, Women’s Health care provider or referred specialists by calling the NYC Care Contact Center or you can request an appointment through your online personal health record.

When scheduling an appointment, please give:

  • Your name
  • The name of your primary care provider
  • Your NYC Care membership number, located on the front of your membership card
  • Always bring your membership card to all NYC Care appointments

MyChart – your online personal health record

MyChart is a free, easy and secure tool to view and manage your health information online any time. Access your medical record portal through the MyChart mobile app or website to:

  • Ask for appointments with your primary care provider, Women’s Health provider and referred specialists
  • Get medication refills
  • Review your lab results and visit notes
  • Message your primary care provider and health care team
  • Providers may also message you about your health care — saving you time and money because you do not have to come in person

There are two ways to set up your MyChart account:

MyChart is a tool for your convenience, available in English, Spanish and French. MyChart is available to all NYC Care members, but you do not have to use MyChart to participate in NYC Care.

How to prepare for your first appointment

To get the best care, your primary care provider needs to know your medical history and health goals.

Please bring the following to your first appointment:

  • All of your prescription and over-the-counter medication (such as pills, injections, inhalers, herbs, supplements, etc.)
  • Your filled-out Adult Initial Health History Form (you got this in the mail with your membership card)
  • Your medical records (especially vaccination record, colonoscopy or mammogram reports and Pap smear results, etc.)
  • Advance directive or health care proxy form
  • Questions about your health or medication
  • Explanation of your fees

Your health care costs

NYC Care is not health insurance so you do not have to pay monthly fees. With NYC Care, health services are available at a discount rate based on your household size and income. You can find the fees you can expect to pay for common services on the back of your NYC Care membership card or in this chart.

If your household income is greater than the limit for the household size in the chart, your bill will be based on the self-pay rate for the care received. Payment plans may be available.

Please be prepared to pay your fees at the time you get health care services. You can pay with cash, credit card or debit card. If you cannot pay then, NYC Care will mail the bill to your home. If you get a bill you cannot pay, call the NYC Care Contact Center to discuss your options.

When you enroll in NYC Care, you may be eligible to receive discounted fees based on your household size and income for any outstanding bill for prior services received at NYC Health + Hospitals.

For more information, please download the new member handbook.